FAQs
Frequently Asked Questions
About Change Coffee
What is Change Coffee?
Change Coffee is a social enterprise backed by World Vision Australia, one of the country’s largest humanitarian and development organisations. We turn your everyday coffee ritual into a force for good by reinvesting 100 percent of profits into programs that empower vulnerable children, partner with First Nations communities, and build climate resilience.
Why did World Vision start a coffee brand?
World Vision created Change Coffee to build a sustainable funding stream that goes beyond donations. Coffee is a daily ritual for many Australians, and by switching to Change Coffee, people can support long term, systemic change through something they already buy and enjoy.
Still got questions? Contact us.
Learn more about Change Coffee.
Impact and Mission
How does buying Change Coffee make an impact?
Every purchase supports World Vision programs in education, health, and livelihoods, while also helping grow a social enterprise designed for long term impact. Change Coffee funds impact alongside building a sustainable business; a portion of revenue supports programs, and as the business grows, profits are reinvested to deepen and scale that impact over time.
See our latest Impact Report.
Where does World Vision work?
World Vision works in more than 100 countries, partnering with communities to respond to crises and deliver long term solutions that help children and families thrive.
Still got questions? Contact us.
Explore some of the programs that our coffee supports.
Sourcing and Ethical Standards
Do you source coffee from World Vision communities?
At this point, no. Many of the communities World Vision partners with are in highly vulnerable contexts, which means they are not yet able to consistently produce specialty-grade coffee at the quality and volumes required.
Rather than compromising on quality or creating pressure on communities that are focused on more urgent needs, we currently source coffee through trusted, third party verified partners. This allows Change Coffee to maintain high quality standards while directing funds and support to where it is needed most.
That said, this is not a closed door. As livelihoods strengthen and quality improves over time, there is potential for future sourcing where it is appropriate, viable, and led by community readiness. Impact comes first, always, and quality matters too.
Where does your coffee come from?
We source coffee from regions around the world through suppliers that work with Fairtrade cooperatives, Rainforest Alliance certified producers, and B Corp certified importers, supported by additional due diligence.
Is your coffee Fairtrade or organic?
Many of our coffees come through independently certified supply chains, including Fairtrade and Rainforest Alliance, and some are also organic. We also work with B Corp certified import partners who maintain strong ethical and environmental standards.
While Change Coffee itself is not Fairtrade or organic certified, our sourcing is supported by World Vision Australia’s governance framework and our own due‑diligence processes to reduce the risk of unethical labour practices.
Our ethical approach is independently verified. Change Coffee is a Social Traders certified social enterprise and People + Planet First verified. World Vision Australia is ACNC registered and an ACFID member, with practices aligned to modern slavery legislation and compliance standards recognised by DFAT.
Still got questions? Contact us.
View our Transparency & Impact Hub.
Coffee Quality and Brewing
What does specialty grade coffee mean?
Specialty-grade coffee scores 80 points or higher on the Specialty Coffee Association scale. This means it meets strict standards for flavour, aroma, balance, and consistency.
All Change Coffee coffees are carefully selected and roasted in small batches to ensure quality and freshness.
Do you offer different roast profiles?
Yes. We offer a range of roast profiles from lighter, brighter coffees to darker, chocolate forward roasts. Details are listed on each product page.
Can I buy coffee pre ground?
Yes. You can choose whole beans or select a grind size for all types of brew methods.
How should I store my coffee?
Store coffee in an airtight container in a cool, dry place away from light. Avoid the fridge. If freezing, store in small airtight portions.
Still got questions? Contact us.
Browse our coffee range.
Sustainability and Packaging
Is your packaging recyclable?
Most of our coffee bags are kerbside recyclable. Some products, such as hot chocolate or single serve sachets, currently require packaging that is not recyclable due to manufacturing limitations.
More environmentally friendly packaging options often require larger production volumes to be viable. As Change Coffee grows and order volumes increase, this opens the door to better packaging solutions, and we actively plan to transition where possible.
How do you minimise environmental impact?
We prioritise ethical sourcing, use afterburner technology at our roastery to reduce emissions, compost coffee chaff, reuse hessian bags, and offset carbon emissions through accredited programs.
Still got questions? Contact us.
Learn more about our sustainability approach.
Subscriptions and Orders
How do subscriptions work?
You choose your coffee, grind, and delivery frequency. Subscriptions can be paused, skipped, or cancelled at any time via your account.
Can I change my subscription frequency?
Yes. Delivery frequency can be adjusted between 2 and 12 weeks at any time. You are also free to pause, skip or cancel at anytime via your account.
How do I access my Subscription?
To access your subscription go to your customer account at www.changecoffee.com.au/account (sign in from the menu)
Or click "Manage your subscription" in any subscription email notification.
Still got questions? Contact us.
Start a flexible coffee subscription.
Can I order for my office?
Yes. We offer subscriptions and workplace coffee solutions for offices, events, and organisations. Visit our coffee for your workplace page and get in touch through our enquiry form.
Shipping, Delivery and Returns
When is coffee roasted and dispatched?
We roast fresh and dispatch orders every Tuesday and Friday.
- Orders placed before 12 pm on those days ship the same day.
- Orders placed after 12 pm will be sent on the next roast day.
How long does delivery take?
Orders are shipped via Australia Post and typically arrive within 2 to 7 business days. You can choose between Regular Parcel delivery or Express Post.
Do you ship internationally?
We currently ship within Australia only.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow its journey to your door. If you provide your mobile phone number when placing your order, you will also receive tracking messages.
What is your return or refund policy?
We want you to love your coffee! If something isn’t right, we’ll make it right.
Simply contact us within 14 days of receiving your order via our Contact Us page, and we’ll arrange a replacement or credit for the purchase price. No stress, no hassle, just great coffee and happy customers.
Still got questions? Contact us.
Shop with confidence.
Workplaces and Businesses
Do you provide impact reporting for businesses?
Yes. Workplace customers can access impact data and materials to support ESG, SDG, and RAP reporting.
Can businesses sample coffee?
Yes. Samples are available so teams can taste before committing.
Do you provide equipment or training?
Yes. We offer equipment options, servicing, and training support, and we can service you in Sydney, Melbourne and Queensland.
Still got questions? Contact us about Wholesale Supply Coffee for your workplace.